Terms and Conditions
Terms and Conditions of Use of Services of ‘LeoSpins’ June 2019 – V1.0
1. General
1.1 These Terms and Conditions (“T&C”) apply to the usage by You of the ‘LeoSpins’ App (“App”) and to your use of the Games (as defined below), the related enabling internet, mobile or other platforms through the App.
1.2 ‘LeoSpins’ and associated trademarks are the property of LeoVegas Gaming plc (“LeoVegas”), a company registered in Malta, having registration number C59314 with its registered address ‘Level 7, The Plaza Business Centre, Bisazza Street, SLM 1640, Sliema, Malta’.
1.3 The contractual relationship between You and LeoVegas is governed by these T&Cs and by the Laws of Malta.
1.4 These T&C come into force as soon as You download and use the App. By accessing and using the App, You signify to LeoVegas that You have read, understood and agree to these T&C.
1.5 You must read these T&C carefully in their entirety before You continue using the App. If You do not agree with any provision of these T&C You must not use or continue to use the App.
1.6 You fully understand and agree to be bound by the terms and conditions contained herein and as they may be amended by LeoVegas from time to time.
1.7 LeoVegas reserves the right to modify these T&Cs and, thus, to amend the Agreement between You and LeoVegas at any time.
1.8 Such amendments will become effective immediately upon being posted. It is Your sole responsibility to review these T&Cs, together with the specific rules for each Game You choose to participate in, in order to remain updated with all amendments. You can easily identify whether these T&C have changed by referring to the version number and the date of the current T&C stated above.
1.9 Rules and explanations for participating in any of LeoVegas’ Games and other important information is provided in separate links on the App and are incorporated into these T&C by reference.
1.10 Any reference to LeoVegas’ Games in these T&Cs shall refer to Games as such may from time to time become available on the App. LeoVegas reserves the right to add and remove Games from the App at its own discretion.
2. Your Obligations as a User
2.1 You hereby represent and warrant that:
2.1.1 You are over 18 years old or such higher minimum legal age as stipulated in the laws of jurisdiction applicable to You and, your use of the App or the Games will not be in breach of such laws. We reserve the right to request you to furnish us with proof of your identity and age as a condition precedent to us allowing you to utilize the App.
2.1.2 You fully understand that it is entirely and solely Your responsibility to enquire and ensure that You do not breach laws applicable to You by using the App participating in the Games.
2.1.3 You will use the App solely and exclusively for the purpose of Your participation in the Games and Your participation in the Games will be strictly in Your personal non-professional capacity for non-commercial, recreational and entertainment reasons only; all Games are free to play, and any credits, bonuses, tokens (however referred to in each Games), are non-transferable and non-redeemable for cash or any other thing or service of value. You shall not sell or transfer, or derive income or profit through such credits, bonuses or tokens in any manner whatsoever.
2.1.4 You participate in the Games on Your own behalf and not on behalf of any other person.
2.2 The computer software that we make available to You is owned by LeoVegas or other third parties and protected by copyright and other intellectual property rights. You may only use the software for Your own personal, recreational use in accordance with all rules, terms and conditions as set out in these T&C and in accordance with all applicable laws, rules and regulations.
3. Complaints
3.1 If You have a complaint, You can email customer support at support@leovegas.com within 14 days.
3.2 LeoVegas will use its reasonable efforts to resolve a reported matter promptly.
3.3 Please note that while LeoVegas is the operator offering the Games to You, LeoVegas has not supplied or developed the Games and therefore does not have ownership of, or responsibility for, such Games.
3.4 For Your protection and to ensure the best possible service to You by LeoVegas, telephone conversations and other relevant communication between You and LeoVegas may be recorded and/or monitored.
3.5 LeoVegas will not tolerate derogatory, abusive or violent behavior or statements that are threatening, vulgar, defamatory or otherwise offensive. Should You behave in any such manner towards LeoVegas’ employees, (as determined in LeoVegas’ sole opinion), LeoVegas reserves the right to stop all communication and/or replies from LeoVegas, and/or take any further measures as may be deemed appropriate, including reporting to relevant local authorities and law enforcement agencies.
4. Limitation of Liability
4.1 You enter and use the App and participate in the Games at Your own risk. The App and the Games are provided without any warranty whatsoever, whether express or implied.
4.2 Without prejudice to the generality of the preceding provision, LeoVegas, its directors, employees, partners, service providers:
4.2.1 do not warrant that the software, the App or the Games is/are fit for their purpose;
4.2.2 do not warrant that the software, the App or the Games are free from errors;
4.2.3 do not warrant that the Apps and/or Games will be accessible without interruptions;
4.2.4 shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to Your use of the Apps or Your participation in the Games.
4.3 You hereby agree to fully indemnify and hold harmless LeoVegas, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to Your use of the App or participation in the Games.
5. Breaches, Penalties and Termination
5.1 You acknowledge that LeoVegas at its own discretion may decide to suspend or permanently bar You, for any reason whatsoever, and without any obligation to give prior notice or furnish You with any reason, from using the App, without any right of compensation or other for You.
6. Privacy Policy
6.1 25. All personal data is collected in line with our Privacy Policy, available at: __________________
7. Intellectual Property
7.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content available on or accessible through the App or any of the Games shall remain at all times vested in us or our licensors.
7.2 Without prejudice to the generality of the foregoing:-
7.2.1 LeoVegas, is the sole owner of the word mark ‘LeoVegas’ and the LeoVegas logo used on the App.
7.2.2 LeoVegas is the owner or the rightful licensee of the rights to the technology, software and business systems used within this App.
7.2.3 The contents and structure of the App are subject to copyright © and database right in the name of LeoVegas and/or its group companies. All rights reserved. The copyright in this App including all text, graphics, code, files and links belongs to LeoVegas and/or its group companies and the site may not be reproduced, transmitted or stored in whole or in part without our written consent. Your use of the App does therefore not confer any rights whatsoever to any intellectual property belonging to LeoVegas and/or any of its group companies.
7.2.4 Links to the App and any of the pages therein may not be included in any other App without the prior written consent of LeoVegas.
7.3 You agree not to use any automatic or manual device to monitor any LeoVegas web pages or any content therein. Any unauthorized use or reproduction may be prosecuted.
8. Applicable Law and Dispute Resolution
8.1 Users agree that the courts of Malta will have the exclusive jurisdiction over any dispute or claim relating to these T&C.
9. Severability
9.1 If any part of this Agreement is held to be invalid by law, the remaining parts of this Agreement shall remain in force unless the deletion of such invalid part results in a fundamental change to the rights or obligations of a party.
10. Entire Agreement and Admissibility
10.1 LeoVegas reserves the right to assign or otherwise lawfully transfer this Agreement. You will not have the right to assign or otherwise transfer this Agreement without LeoVegas prior written consent.
10.2 This Agreement constitutes the entire agreement between You and LeoVegas with respect to the App, save for the case of fraud, it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between You and LeoVegas with respect to the App.
10.3 A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Privacy Policy
Privacy Policy
Last updated : 16th of July, 2019
Welcome to the LeoVegas Gaming PLC’s privacy policy relating to the Services of LeoVegas provided via our software applications, where Personal Data is processed by the same relating to You.
LeoVegas Gaming PLC respects your privacy and is committed to protecting your personal data and processing it in compliance with applicable laws – notably:
- The Maltese Data Protection Act (Chapter 586 of the Laws of Malta) as well as the various subsidiary legislation issued under the same – the ‘DPA’;
- The Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Da-ta and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) – the ‘GDPR’.
This Privacy Policy will inform you as to how we look after your personal data when you visit our website and/or use our services and tell you about your privacy rights and how the law protects you.
Although Our goal is to always be as clear and transparent as possible, We appreciate that legal documents can sometimes be difficult to read. Please do not hold back from contacting Us for any clarification You made need. For example, if You need clarification on a specific legal basis We are relying on to process Your Personal Data for a specific processing operation, We would be happy to provide You with any such information You may need. You can find Our contact details below.
This Privacy Policy is provided in a layered format, so you can click through to the specific areas set out below. We however recommend that you read this Privacy Policy in full with care.
- IMPORTANT INFORMATION AND WHO WE ARE
1.1. PURPOSE OF THIS PRIVACY POLICY
This privacy policy aims to give you information on how We collect and process your personal data through or in conjunction with your use of this website and Our Services.
This Privacy Policy stipulates details and conditions of collecting and processing your Personal Details and provides you with information in terms of articles 12 and 13 of the and 20 of General Data Protection Regulation (GDPR).
This website is not intended for children and we do not knowingly collect data relating to children.
1.2. CONTROLLER
LeoVegas Gaming PLC is the controller and responsible for your personal data (referred to as "LeoVegas", "We", “we”, "us" or "our" in this Privacy Policy).
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise rights please contact Us or the DPO using the details set out below.
1.3. CONTACT DETAILS
Although Our goal is to always be as clear and transparent as possible, We appreciate that legal documents can sometimes be difficult to read. However, We strongly encourage You to read this Privacy Policy with care. Please do not hold back from contacting Us for any clarification You made need. For example, if You need clarification on a specific legal basis We are relying on to process Your Personal Data for a specific processing operation, We would be happy to provide You with any such information You may need.
Our full details are:
Email address: privacy@leovegas.com or dpo@leovegas.com Postal address: Leovegas, Level 7, The Plaza Business Centre, Bisazza Street, Sliema SLM 1640, Malta
1.4. CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
We reserve the right, at Our complete discretion, to change, modify, add and/or remove portions of this Privacy Policy at any time. You shall be informed by Us of any changes made to this Privacy Policy (as well as other terms and conditions relevant to the Site). We shall also archive and store previous versions of the Privacy Policy for Your review upon request.2. THE DATA WE COLLECT ABOUT YOU
2.1. Personal Data: means any information that identifies You as an individual or that relates to an identifiable individual.
Whenever it is not possible or feasible for Us to make use of anonymous and/or anonymised data (in a manner that does not identify any Users of the Site or customers of Our services), We are nevertheless committed to protecting Your privacy and the security of Your Personal Data at all times.
2.2. Data obtained from You: We collect from You, through interaction with You or through Your interaction with Us or our Services different kinds of personal data about you which we have grouped together follows:
- Usage Data include internet protocol (IP) address, games played, how many times the app has been run, time of use, operating system and platform and other technology on the devices you use to access our Services.
- Analytics datainclude various data provided by your observed with respect to your use of our Services such as your Device ID, location, Usage data and in case of online acquisition analytics also pages visited, postcards clicked. Certain information is collected using cookies and/or similar tracking technology – please see further section “Cookies”.
2.3. Special categories of Personal Data
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. However, we may not exclude that You send us such data in communication with Us.
2.4. If You Fail To Provide Personal Data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the con-tract we have or are trying to enter into with you (for example, to provide you with Our Services).3. WHY AND HOW WE USE YOUR PERSONAL DATA
3.1. General Purposes: We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- to allow You access and use of the Services
- for analytics purposes
3.2. Detailed purposes and legal basis
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please Contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose | Data Category | Legal Basis |
To allow you to participate in our Games | Usage Data | Performance of the contract with you |
Commercial business analyses for the creation of standard, periodical as well as ad hoc reports | Analytics Data | Legitimate interest (to develop our products/services and grow our business) |
App Analytics | Analytics Data | Legitimate interest (to develop our products/services and grow our business) |
4. RETENTION
4.1. Criteria used to determine retention period: We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
The criteria We use to determine what is ‘necessary’ depends on the nature of the particular personal data in question. Our normal practice is to determine whether there is/are any specific EU and/or national law(s) (for example license requirement, tax or corporate laws) permitting or even obliging Us to keep certain personal data for a certain period of time (in which case We will keep the personal data for the maximum period indicated by any such law) and if not, whether there are any laws and/or contractual provisions that may be invoked against Us by You and/or third parties and if so, what the prescriptive periods for such actions are. In the latter case, We will keep any relevant personal data that We may need to defend Ourselves against any claim(s), challenge(s) or other such action(s) by You and/or third parties.
Where Your personal data is no longer required by Us, We will either securely delete or anonymise the personal data in question.5. RECIPIENTS OF YOUR PERSONAL DATA
5.1. Processors: As LeoVegas’s business partners, suppliers or service providers are responsible for certain parts of the overall functioning or operation of the Website and other services, Personal Data are processed also by them for the abovementioned purposes on behalf of LeoVegas.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions, after thorough vetting of these partners and on the basis of strict data processing agreements
5.1 .1 Details on the categories of the processors of the personal data
- technical suppliers to support functioning of the Website and Our technical systems
- technical administrators of the database to maintain the functioning of the database
- cloud services providers for provision of cloud-based services such as storage or certain software
- service providers for the purpose of data analytics
- companies with LeoVegas Mobile Gaming group to provide certain services/support with functions of LeoVegas
- professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
5.2. Authorised disclosure: If You are suspected to have breached our Terms and Conditions or any applicable laws (for example when we suspect that a crime may have been committed), or for the purpose of preventing, detecting or surpassing fraud LeoVegas has a right to:
- forward Your Personal Data to the government authorities;
- share Your Personal Data with relevant law enforcement and/or crime investigation bodies and assist the same with any type of investigation into Your actions.
- Use your Personal Data for the purpose of response to any Court subpoena or order or similar official request for Personal Data; or
Certain of our suppliers and partners (as listed above) may be based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- transfer your personal data is performed to countries that have been deemed to pro-vide an adequate level of protection for personal data by the European Commission.
- Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
- Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
7. DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.8. YOUR RIGHTS UNDER THE DATA PROTECTION LAWS
8.1 Your Right of Access You may, at any time, with reasonable intervals, request Us to confirm whether or not We are processing personal data that concerns You and, if We are, you shall have the right to access that personal data and to the following information:
- what personal data We have,
- why We process them,
- who We disclose them to,
- how long We intend on keeping them for (where possible),
- whether We transfer them abroad and the safeguards We take to protect them,
- what Your rights are,
- how You can make a complaint,
- where We got Your personal data from and
- whether We have carried out any automated decision-making (including profiling) as well as related information.
Upon request, We shall (without adversely affecting the rights and freedoms of others including Our own) provide You with a copy of the personal data undergoing processing within one month of receipt of the request, which period may be extended by two months where necessary, taking into account the complexity and number of the requests. We shall inform You of any such extension within one month of receipt of the request, together with the reasons for the delay.
8.2. The Right to Rectification Although all reasonable efforts will be made to keep Your Personal Data updated, you are kindly requested to inform Us promptly. With respect to your residential address and phone number, you can notify us of the change by amending Your profile of any changes to Your Personal Data. If the change pertains to data that cannot be amended by changing your profile, please contact us. To this end You have the right to ask Us to rectify inaccurate personal data and to complete incomplete personal data concerning You. We may seek to verify the accuracy of the data before rectifying it.
8.3. The Right to Erasure (The Right to be Forgotten) You have the right to ask Us to delete Your personal data and We shall comply without undue delay but only where:
- The personal data are no longer necessary for the purposes for which they were collected; or
- You have withdrawn Your consent (in those instances where We process on the basis of Your consent) and We have no other legal ground to process Your personal data; or
- You shall have successfully exercised Your right to object (as explained below); or
- Your personal data shall have been processed unlawfully; or
- There exists a legal obligation to which We are subject; or
- Special circumstances exist in connection with certain children’s rights. In any case, We shall not be legally bound to comply with Your erasure request if the processing of Your personal data is necessary:
- for compliance with a legal obligation to which We are subject (including but not limited to Our data retention obligations); or
- for the establishment, exercise or defence of legal claims.
There are other legal grounds entitling Us to refuse erasure requests although the two instances above are the most likely grounds that may be invoked by Us to deny such requests. You may request the erasure by contacting us.
8.4 The Right to Data Restriction
You have the right to ask Us to restrict (that is, store but not further process) Your personal data but only where:
- The accuracy of Your personal data is contested (see the right to data rectification above), for a period enabling Us to verify the accuracy of the personal data; or
- The processing is unlawful, and You oppose the erasure of Your personal data; or
- We no longer need the personal data for the purposes for which they were collected but You need the personal data for the establishment, exercise or defence of legal claims; or
- You exercised Your right to object and verification of Our legitimate grounds to override Your objection is pending.
Following Your request for restriction, except for storing Your personal data, We may only process Your personal data:
- Where We have Your consent; or
- For the establishment, exercise or defence of legal claims; or
- For the protection of the rights of another natural or legal person; or
- For reasons of important public interest.
You may request the restriction by contacting us.
8.5. The Right to Data Portability You have the right to ask Us to provide Your personal data (that You shall have provided to us) to You in a structured, commonly used, machine-readable format, or (where technically feasible) to have it 'ported' directly to another data controller, provided this does not adversely affect the rights and freedoms of others. This right shall only apply where:
- The processing is based on Your consent or on the performance of a contract with You; and
- The processing is carried out by automated means.
8.6. The Right to Object to Certain Processing In those cases where We only process Your personal data when this is 1.) necessary for the performance of a task carried out in the public interest right or in the exercise of official authority vested in Us or 2.) when processing is necessary for the purposes of the legitimate interests pursued by Us or by a third party (as indicated in the Table in the clause 3.2 above, You shall have the right to object to processing of Your personal data by Us. When Your data is processed for direct marketing purposes, You have the right to object at any time to the processing of Your personal data, which includes profiling to the extent that it is related to such direct marketing. For the avoidance of all doubt, when We process Your personal data when this is necessary for the performance of a contract, when necessary for compliance with a legal obligation to which We are subject or when processing is necessary to protect Your vital interests or those of another natural person, this general right to object shall not subsist. With respect to Direct marketing and related profiling, You may object such processing by contacting us.
8.7 The Right to lodge a Complaint
You also have the right to lodge complaints with the appropriate Data Protection Supervisory Authority. The competent authority in Malta is the Office of the Information and Data Protection Commissioner (IDPC). We kindly ask that You please attempt to resolve any issues You may have with Us first (even though, as stated above, You have a right to contact the competent authority at any time).
8.8 What We May Need From You
When exercising your rights by contacting us, we may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
8.9. Time Limit To Respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.9. COOKIES AND SIMILAR TECHNOLOGIES
Our site uses cookies and similar technologies, for further information on what cookies are, which cookies and similar technologies we use, how and why we use cookies and similar technologies, and how you can control which cookies are dropped, please read our Cookies Policy.
COOKIES
Like many other websites, LeoVegas Gaming PLC (“We”) and its partners (e.g. third-party service providers, advertising and marketing partners, etc.) may use cookies and pixels when you access the services provided on Our Website.
The aim of this Cookies Policy is to provide the Website users (“You” or “User”) with clarity and transparency on how We collect and use cookies (“Policy”).
What are cookies?
Cookies are small text files that are placed on your computer or mobile device when you access our app.
Cookies help Users navigate around our app and allow Us to tailor the content of our site to fit the needs and preferences of Users.
None of the cookies We use collect your personal information (e.g. names, addresses, telephone numbers, email addresses) and they can’t be used to identify You as an individual. They typically collect anonymous identifiers associated with your device, browser, referring site URLs, time or usage information, Website preferences and settings, etc. (as further provided in this Policy).
You can find more information about cookies at http://www.allaboutcookies.org
Types of Cookies and similar Technologies we use
We use the following types of cookies on our Website:
Non-Essential cookies
These are cookies which are not required for our website to function or behave as the user would expect it to.
These include cookies relating to:
- Analytics/ Statistics, which help app owners gather information about users on their app, such as when they first visited the app and/or how often they access it and at what time. These also include cookies that log how the user came across the website / app, using which search engine or other link.
Appsflyer
-Purpose: Attribution and Analytics for the apps (tracking where the user is coming from and understanding behaviour on app)
-Content: platform, click time, install time, media source, country code, city, IP address, Wi-Fi or data, language, device name, device type, OS version, event name and time, operator, advertising ID, device brand and model, keywords searched
-Type: Persistent
-Lifespan: 30 days
-Third party
-International transfers: Yes, Appsflyer is based in Israel
Fabric
-Purpose: Analytics for the apps (tracking where the user is coming from and understanding behaviour on app analytics information based on segmented device data. IP addresses are used to provide geolocation information to customers.)
-Content: Installation UUID, IP Addresses, Mobile ad IDs
-Type: Persistent
-Lifespan: 90 days, IP Addresses are retained temporarily (10 seconds)
-Third party
-International transfers: Yes, USA