Our commitment to privacy
We respect each person's right to privacy and aim to manage any personal information in a transparent and open manner in accordance with applicable laws on data privacy protection and data security, in particular the Privacy Act (Cth) and the Vietnam Privacy Principles. This Policy contains some important information about how we deal with personal information and will help you understand what data E vay may collect, how E vay uses and safeguards that data and with whom we may share it.
The personal information we collect
We only collect the personal information that is necessary to lawfully and ethically carry on our business, to provide the information, products and services our customers and contacts request, to communicate efficiently with our customers and contacts, to keep our customers and contacts informed of products and services that are available from us, and to responsibly market our products and services. Our contacts include employees of our customers and people or employees of companies who may specify or recommend our products such as contractors, industrial contractors, project contractors, builders, consultants, distribution utility’s, government, original equipment manufacturers, switchboard manufacturers, systems integrators, wholesalers and, engineers.
Unless we need particular information to supply the specific information, products or services you request, or to open a credit account for you, the personal information we might collect about you is limited to your name, gender, contact details, occupation, employer, company segment, company site type, relationship to or dealings with us or our customers, and details of your participation in our events and promotions and your purchases of our products and services. We will collect your personal information only where it is reasonably necessary for one or more of our functions or activities. We will also ensure that collection of your personal information is relevant to and not excessive for the purposes for which it is collected and used. We may render information anonymous when feasible and appropriate, depending on the nature of the information and the risks associated with the intended uses.
We will generally collect your personal information directly from you. We may do this when you meet with one of our employees, communicate with us by telephone, mail, fax or email, subscribe to our publications, enter our competitions, participate in our promotions, join our alliance/partner programs, apply for access to our websites or our mobile device applications, or submit information via our websites or mobile device applications.
We might sometimes obtain information about you from third parties such as our customers and contacts (for example, a customer who sells you our products may provide us with information about you). If we receive personal information from such third parties or if it is not publicly available, and such information is not reasonably necessary for one or more of our functions or activities, then we will destroy or de-identify the information.
Where possible when dealing with us, you will be given the option of not identifying yourself or using a pseudonym. It is always up to you to decide whether to disclose personal information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with information, products or services you request, or you may not be allowed to participate in our competitions and promotions. Failure to collect personal information may prevent us from achieving the purpose for which such information was given to us.
Use and disclosure
Apart from that, we will only use your personal information to the extent necessary to provide you with a seamless experience and to improve the quality of our services to you, to assess and process any application you may make for credit, and to manage any account you may have with us.
Except with your consent, we will not disclose personal information we hold about you to any non-affiliated companies or any entities outside the E vay to allow them to market their products and services.
Others who may have access to information
Sometimes we use external service providers who may have access to some personal information we collect. For example, we may use external contractors to manage our databases or websites or to attend to our marketing communications. We ensure that these contractors are bound by obligations of confidentiality and may only access information to the extent necessary to provide the services we require.
Direct marketing
E vay will not use or disclose personal information about you that we hold for the purpose of direct marketing, except where:
• you have given consent to the use of your personal information;
• it is impracticable for us to obtain consent and we provide a simple method for you to opt out; or
• you would reasonably expect us to use or disclose the information for that purpose and we provide a simple method for you to opt out.
Collection of sensitive information
We do not generally collect sensitive information about you unless you have given your consent and the information is reasonably necessary for one or more of our functions or activities. There may be other instances where sensitive information is collected, such as where it is required under local laws or a court/tribunal order, or where a permitted general or health situation exist in relation to the collection of the information by us.
Information Security
We take reasonable steps to ensure that all personal information we hold is protected from misuse, interference and loss, and from unauthorised access, modification or disclosure. We maintain security over our premises and access to our computer systems is limited by user identifiers and passwords.
We will keep your personal information only as long as is necessary for any purpose for which it may be used or disclosed by us.
Cross-border disclosure of personal information
E vay is a global company with legal entities, business processes, management structures and technical systems that cross borders. As such, we may share information about you within the organisation and may need to disclose such information to other countries in which we do business for the purposes or uses outlined in this Privacy Policy and in accordance with applicable privacy laws.
Our Privacy Policy and practices are designed to provide a consistent level of protection to your personal information in all countries where we do business in. If your personal information is disclosed overseas and the laws in that particular country provide less protection for your information, your information will be handled by us in a manner described under this Privacy Policy.
Some exceptions may apply, such as where you have given your consent to the disclosure of the information upon being informed by E vay , or where the disclosure is required by local laws or a court/tribunal order.
Our Websites(Mobile applications)
Our websites(Mobile applications) may use cookies to profile you and to tailor marketing material to your preferences. We may also record details of your visit to our sites such as your server address, domain name and browser type, the date and time of the visit, the information downloaded, customer ID code, and links from other sites followed to get to our sites - this information is anonymous and is only used for statistical and website development purposes.
You may require a Username and Password to access some sections of our sites. If you have a Username and Password, they will be used to identify you when you enter those sections.
We may store and process personal information collected from you in any country in which E vay or our hosting providers maintain facilities. By using our services, you consent to the disclosure of your information among these facilities, including those located outside your country.
Correction of your personal information
If any personal data is inaccurate, out of date, irrelevant, misleading or incomplete, you may request that the data be amended, or we may determine that it should be removed. You may request that we notify any other entities of the correction, where we have previously disclosed such information to another entity.
If we refuse to give you access to or correct the personal information as requested by you, we will provide the reasons for the refusal and the mechanisms available should you wish to lodge a complaint. We will always take reasonable steps to give access to you or make corrections in a way that meets your needs as well as the needs of E vay .
Changes to this Policy
Please note this Privacy Policy will change from time to time. We will post changes to our Privacy Policy on this page. Please check this page regularly to keep up-to-date
How we use your data
In an effort to protect our clients' and site visitors privacy and rights, we have established a Privacy Policy which explains what information we gather on visitors and what we do with information that we gather.
This Privacy Policy governs the manner in which we collect, use, maintain and disclose information collected from users of this Web site (each, a "User").
Privacy
Users' privacy is very important to us. We are committed to safeguarding the information Users entrust to us.
Data Collection
We collect personally identifiable information from Users through online forms for ordering products and services.
We may also collect information about how Users use our Web site, for example, by tracking the number of unique views received by the pages of the Web site or the domains from which Users originate. We use "cookies" to track how Users use our Web site.
Data Usage
We may use personally identifiable information collected through our Web site to contact Users regarding products and services offered by us and our trusted affiliates, independent contractors and business partners, and otherwise to enhance Users' experience with us and such affiliates, independent contractors and business partners.
At no time will our database of users ever be sold to any entity for the purpose of marketing or mailing lists. Personal information will not be sold or otherwise transferred to our business partners without your prior consent, except that we will disclose the information we collect to third parties when, in our good faith judgment, we are obligated to do so under applicable laws.